Privacy PolicyPrivacy Policy

We may collect the following categories of personal information:

• Identification and contact information, such as your name, mailing address, email address, and phone number
• Property and project information you provide to us in connection with services, including site address, scope of work, photos, and access details
• Communication preferences, including your SMS opt-in status and records of consent
• Records of our communications with you, including SMS messages, emails, and call notes
• Website usage information collected automatically through cookies and analytics tools, such as IP address, browser type, pages visited, and date and time of access
• Any other information you choose to provide to us

We collect personal information directly from you and, where applicable, from third parties such as referral sources, property managers, insurance adjusters, or other authorized representatives acting on your behalf.

We use personal information for the following purposes:

• To provide construction, restoration, property, and related services
• To communicate with you about projects, scheduling, site coordination, and safety matters
• To send SMS messages where you have provided express consent
• To respond to your inquiries, requests, and customer service matters
• To maintain accurate records and meet our legal, regulatory, and tax obligations
• To operate, maintain, and improve our Website and services
• To protect the safety and security of our employees, customers, and assets

We do not sell or rent personal information. We may share personal information in the following circumstances:

• With service providers who perform services on our behalf, including SMS and communications platforms, IT and cloud services, analytics providers, accounting and payroll services, and professional advisors, all of whom are required by contract or law to protect your information
• Among Ansept divisions where doing so is necessary to provide services to you (for example, where work is referred between Ansept Construction Ltd. and RestoTech Solutions Inc.)
• With subcontractors and trades engaged on a project, limited to information they need to perform their work
• Where required or permitted by law, including in response to a valid request from a government authority, court order, or to enforce our legal rights
• In connection with a sale, merger, financing, or reorganization of Ansept or its divisions, subject to applicable privacy laws

Some of our service providers, including Microsoft and the telecommunications carriers that deliver SMS messages, are located in or process information in the United States or other jurisdictions outside of Canada. When personal information is transferred outside of Canada, it may be subject to the laws of those jurisdictions, including lawful access by governmental authorities in those jurisdictions. We require our service providers to maintain appropriate safeguards for personal information regardless of where it is processed.

Our Website may use cookies and similar tracking technologies to operate the site, remember your preferences, and analyze how visitors use the site. We may use third-party analytics tools, such as Google Analytics, to help us understand and improve site performance. You can control cookies through your browser settings, including by blocking or deleting cookies. Some features of the Website may not function properly if you disable cookies.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide services to you, and to comply with our legal, tax, accounting, regulatory, and contractual obligations. Retention periods are determined based on the type of information and the applicable obligations, including the Alberta Limitations Act and tax record retention requirements under the Income Tax Act (Canada). When personal information is no longer required, we securely destroy, delete, or anonymize it.

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards include access controls, secure transmission and storage, employee training, and contractual protections with service providers. No method of transmission or storage is completely secure, but we work to maintain protections that are appropriate to the sensitivity of the information.

Subject to applicable law, you have the following rights with respect to your personal information:

• To request access to personal information we hold about you
• To request that we correct personal information that is inaccurate, incomplete, or out of date
• To withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal and contractual restrictions and reasonable notice
• To request information about how your personal information has been used and to whom it has been disclosed

To exercise any of these rights, please contact our Privacy Officer using the contact information below. We may need to verify your identity before responding to a request. We will respond to your request within the timeframes required by applicable law.

Ansept Group Ltd. has designated a Privacy Officer who is accountable for our compliance with applicable privacy laws. If you have a question, concern, or complaint about how we handle your personal information, please contact our Privacy Officer:

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The most current version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

For general inquiries about this Privacy Policy or our privacy practices, please contact us: